Gathering usability feedback is an important step for creating user-friendly solutions. This applies to interactive systems (software, hardware, services) that are still in development as well as to solutions that are already released and that shall be further optimized. A project team itself can usually not judge usability because after a while, organizational blindness takes hold. – Solutions appear very “intuitive” to its creators after a while, because it is impossible to view them with the eyes of a user who has never seen them before. Therefore, it is highly recommendable to have a professional usability evaluation.

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