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Asking questions is a key activity in user research. This can, e.g., take place in “stand alone” form of an online survey or in combination with other approaches, such as an interview before conducting a usability test. A well-crafted inquiry can provide valuable clues for creating user-friendly solutions.

Sometimes, asking questions is regarded as an “easy” approach because it seemingly does not take much effort for preparation and does not eat up many resources. In the worst case, this impression can result in inquiries of low quality, which, in turn, provide low quality data.

The following article provides some hints on how to create inquiries that are beneficial for UX design projects.

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Site visits are a valuable method for creating user-friendly interfaces. Misconceptions and prejudices, however, can prevent the approach from being used, which ultimately leads to solutions that don’t offer a great user experience. This article aims at eliminating a central misconception and at providing an overview of site visits and their goals.

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Usability evaluations (such as usability inspection and usability test) are helpful for identifying potentials for usability optimization. They reveal weaknesses that prevent user-friendly solutions, e.g. when user-system interaction is impaired.

There are several aspects that can be taken into account right from the start when designing a user interface, without feedback from usability evaluations being necessary. These “usability quick wins” can thus be realized early for laying the groundworks of a user-friendly solution. This can also be beneficial for potential usability evaluations that take place later in a project, because when certain usability problems are prevented right from the start, the usability evaluations can be focused more specifically on problems that are less easily detected or prevented.

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